Contact Us
Before You Write to Us
If you are struggling with gambling, the contact form is not the right place to start. Reach out instead to a dedicated support service that can connect you with confidential counselling, self-exclusion programs, and tools to limit your play. These organisations operate independently of this website and are equipped to help without delay.
Language and Correspondence
Our team reads and replies in English. If you write in another language, we may need additional time to arrange a translation, and the response may be less precise. We recommend writing in English so that your message is understood exactly as intended.
Protecting Your Personal Information
Never send financial details, passwords, or scans of documents through this form. The form is not a secure channel for sensitive data, and any information transmitted this way could be intercepted or misused. If you need to discuss an account issue, provide only a general description and wait for instructions on how to proceed securely. We will never ask you to disclose a password or full payment card number in correspondence, and you should treat any such request as fraudulent.
When you contact us, describe your concern without including account credentials or identifiable financial information. This keeps your details safe and allows us to address the matter without unnecessary risk to you.
What Happens After You Send a Message
Messages are reviewed by our editorial team in the order they arrive. We respond within a reasonable time, though complex enquiries may take longer to investigate. If your message concerns a specific casino or operator, we may need to verify the facts before replying, which can extend the turnaround.
We do not share your message with third parties, and we retain correspondence only as long as necessary to resolve your enquiry. If you ask us to delete your message, we will honour that request promptly.
For gambling-related difficulties, please use a specialised support service instead of this form. Those services can offer immediate assistance, practical tools, and guidance on restricting access to gambling sites. This website is an editorial resource, not a counselling provider, and cannot offer the same level of care.